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What is Your Return Policy?

Return Policy for Online Retail Purchases

Please contact us at info@k3a.d7e.myftpupload.com or by phone at 1-866-795-5139 before returning any items.

Please return unopened/unused items with your original receipt for a full refund less any shipping charges.

Claims for damaged or incorrect items must be made within 3 days of receipt of your order. Send photos of damaged product, including shipping box to info@k3a.d7e.myftpupload.com.

For any other return not outlined above please contact us.

 

Return Policy for Wholesale Purchases

Claims for damaged items must be made within 3 business days of receipt. Send photos of damaged items including the shipping box to info@k3a.d7e.myftpupload.com.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item please contact us with details of the product, lot number and the defect.

 

Return Policy for Retail Store – 1050 Antonio Court #10, Severn/Orillia

Unopened, unused items can be returned to our store with receipt within 14 days for a refund (to method of payment).

No receipt, no problem, we can offer an exchange or store credit for unused items.

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