Due to an increase in orders and courier delays, the wait time for your shipment may be extended. We appreciate your patience. Orders generally take between 48-72 hours to be processed and sent from our warehouse.
All Canadian orders are shipped via Canada Post Expedited and tracking information will be sent to the email address submitted with your online order. Please check your junk folder for tracking information if you do not see it in your inbox. Canadpost.ca has the most up to date delivery timelines and tracking information.
US orders are sent via UPS and generally take a minimum of 5 business days to reach the destination. Tracking information will be sent to the email address submitted with the order. We are not responsible for courier delays or mishandling once packages leave our warehouse.
We stand by our products and do our best to resolve issues that may occur during transit. Please contact us within 3 business days at firstname.lastname@example.org should a courier incident occur. Please include images of any damages.
If you have any questions about shipping, tracking information, etc please contact us at email@example.com
We offer flat shipping rates within Canada and the United States.
Ontario – $8.00*
Western and Eastern Canada – $11.00*
United States – $12.00
*Free Shipping for orders of $100 or more before taxes within Canada and Continental US.
International Customers – contact us with your order for shipping rates.
We offer flat rate shipping on Wholesale orders within Canada and the United States.
*NEW* Free shipping on orders of $750.oo+
Ontario – $20.00
Western and Eastern Canada – $25.00
United States – $30.00
Return Policy for Online Retail Purchases
Please contact us at firstname.lastname@example.org or by phone at 1-866-795-5139 before returning any items.
Unopened /unused items must be returned at the customer’s cost with the original receipt to receive a full refund.
Claims for damaged or incorrect items must be made within 3 days of receipt of your order. Send photos of damaged product, including shipping box to email@example.com.
For any other return not outlined above please contact us.
Any products not purchased directly from Bee By The Sea should be returned to the place of purchase. Please note that return / exchange policies vary at businesses that carry Bee By The Sea products.
Return Policy For Wholesale Purchases
Claims for damaged items must be made within 3 business days of receipt. Send photos of damaged items including the shipping box to firstname.lastname@example.org
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item please contact us with details of the product, lot number and the defect.
Return Policy Bee By The Sea Showroom – 17 – 425 West Street North, Orillia
Unopened, unused items can be returned to our store with receipt within 14 days for a refund (to method of payment).
No receipt, no problem! We can offer an exchange or store credit for unused items.