We offer a flat rate shipping fee, and free shipping over $100 (before coupons/discounts/taxes)
- Ontario $10
- Rest of Canada $13
- Continental US $14
We do ship internationally. For international shipping inquiries please contact us at firstname.lastname@example.org or call 866-795-5139.
Yes, we do ship through the winter! However, we do not ship when temperatures are below -5C / 23F. We look at temperatures both here in Orillia, Ontario, and the shipping destination. We ship as soon as temperatures are favourable in both areas. This means that there may be a slight delay in extreme cold climate areas.
RETURN POLICY FOR ONLINE PURCHASES
Please contact us at email@example.com or by phone at 1-866-795-5139 before returning any items.
Please return unopened/unused items with your original receipt for a full refund less any shipping charges. Return of unopened/unused items are at the purchaser’s expense.
Claims for damaged or incorrect items must be made within 3 days of receipt of your order. Send photos of damaged product, including shipping box to firstname.lastname@example.org.
For any other return not outlined above please contact us.
RETURN POLICY FOR RETAIL STORE – 64 FRONT ST N ORILLIA
Unopened, unused items can be returned to our store with receipt within 14 days for a refund (to method of payment). No receipt, no problem, we can offer an exchange or store credit for unused items.
DAMAGES AND RETURNS
If you have items missing, incorrect or damaged, please contact us at email@example.com.