FREE SHIPPING OVER $100 | 25% OFF SUN CARE

Products:

Are your products gluten free?

There is no gluten in the raw ingredients in our products, however they are not made in a gluten-free facility.

Are your products 100% natural?

Our products are 95% natural, or higher. We use a very small amount of preservative in the products to extend the shelf life. We strongly recommend customers use the products once open and do not “save them” for a special occasion or use sparingly, as they are natural and will spoil over time quicker than non-natural products. Look for the open jar symbol with the number inside, followed by an “M”. This number tells you the number of months the shelf life of that product is, this symbol can be found on the product label.

Does the natural deodorant actually work?

Natural deodorant works with your body chemistry so the effectiveness can vary. It’s always best to give it a try! Customer feedback thus far has been very positive with claims that one application in the morning is sufficient!

Is the body cream safe for babies?

It is recommended that infants less than a year old do not ingest unpasteurized honey. We use a significant amount of unpasteurized honey in our body cream and, therefore, advise you to consult with your child’s physician. We’ve had many customers use our body cream on their children for eczema as an alternative to cortisone creams; however, this is a decision to be made by the parent, caregiver and/or doctor.

Do you test on animals?

Absolutely not! We are a 100% animal-testing free company.

What is the difference between body wash bars, soap bars and body wash?

Bar soap dissolves dirt on the skin surface and usually contains few ingredients, making it an effective cleanser for sensitive skin.

Body Washes usually contain more ingredients, including a moisturizer, which makes them a great mild cleanser for dry or irritated skin.

Body wash bars offer the best of both worlds. They have the cleansing power of a bar soap to help remove dirt and impurities. They also contain gentle moisturizing ingredients often found in liquid body washes to soothe and treat the skin.

My cream looks different, did you change the formula?

No, rest assured our formula has not changed. However, because our products are natural and made in small batches using natural ingredients, there can be slight variations in colour and the consistency and may vary slightly from batch to batch.

Shipping and Returns:

What is your return policy?

RETURN POLICY FOR ONLINE PURCHASES

Please contact us at info@beebythesea.com or by phone at 1-866-795-5139 before returning any items.

Please return unopened/unused items with your original receipt for a full refund less any shipping charges. Return of unopened/unused items are at the purchaser’s expense.

Claims for damaged or incorrect items must be made within 3 days of receipt of your order. Send photos of damaged product, including shipping box to info@beebythesea.com.

For any other return not outlined above please contact us.

 

RETURN POLICY FOR RETAIL STORE – 64 FRONT ST N ORILLIA

Unopened, unused items can be returned to our store with receipt within 14 days for a refund (to method of payment). No receipt, no problem, we can offer an exchange or store credit for unused items.

Where do you ship, and what is the cost?

We offer a flat rate shipping fee, and free shipping over $100 (before coupons/discounts/taxes)

  • Ontario $10
  • Rest of Canada $13
  • Continental US $14

We do ship internationally. For international shipping inquiries please contact us at info@beebythesea.com or call 866-795-5139.

What is cold weather shipping? Do you ship through the winter?

Yes, we do ship through the winter! However, we do not ship when temperatures are below -5C / 23F. We look at temperatures both here in Orillia, Ontario, and the shipping destination. We ship as soon as temperatures are favourable in both areas. This means that there may be a slight delay in extreme cold climate areas.

I have a problem with my order, what do I do?

If you have items missing, incorrect or damaged, please contact us at info@beebythesea.com.