FREQUENTLY ASKED QUESTIONS
(we do not accept cheques)
Return Policy for Online Retail Purchases
Please contact us at firstname.lastname@example.org or by phone at 1-866-795-5139 before returning any items.
Please return unopened/unused items with your original receipt for a full refund less any shipping charges.
Claims for damaged or incorrect items must be made within 3 days of receipt of your order. Send photos of damaged product, including shipping box to email@example.com.
For any other return not outlined above please contact us.
Return Policy for Wholesale Purchases
Claims for damaged items must be made within 3 business days of receipt. Send photos of damaged items including the shipping box to firstname.lastname@example.org.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item please contact us with details of the product, lot number and the defect.
Return Policy for Retail Store – 1050 Antonio Court #10, Severn/Orillia
Unopened, unused items can be returned to our store with receipt within 14 days for a refund (to method of payment).
No receipt, no problem, we can offer an exchange or store credit for unused items.
Flat rate shipping on Retail orders within Canada and the United States.
- Ontario – $8.00*
- Western and Eastern Canada – $11.00*
- United States – $12.00
*Free Shipping for orders of $100 or more before taxes within Canada.
Flat rate shipping on Wholesale orders within Canada and the United States.
- Ontario – $15.00
- Western and Eastern Canada – $20.00
- United States – $25.00
International Customers – contact us with your order for shipping rates.
Yes! Our sulfate-free formula is safe for colour-treated hair.
Our intense moisturizing conditioner has been a successful addition to our skincare line. The extra thick formula clings to your hair locking in moisture while not weighing down the hair. Because it is made in small batches, the viscosity of each batch will vary. We designed the bottle (for both the shampoo and conditioner) so it could stand upside down in the shower for easier dispensing. You may have to shake the bottle a few times to move the conditioner towards the opening of the bottle, but it is well worth the effort!
No. Our products are scented naturally with 100% sweet almond oil.
No. Our products are paraben free, SLS free, phthalate free, mineral oil free, and petroleum free.
Does the shampoo lather even though it is sulfate-free?
Our shampoo has a rich, “tight” lather, but not overly bubbly. It will not have the volume of lather that shampoos with sulfates have. Feedback from our customers has been fantastic – they love how light and clean their hair feels.
There is no gluten in the raw ingredients in our products, however they are not made in a gluten-free facility.
Our products are 95% natural, or higher. We use a very small amount of preservative in the products to extend the shelf life. We strongly recommend customers use the products once open and do not “save them” for a special occasion or use sparingly, as they are natural and will spoil over time quicker than non-natural products. Look for the open jar symbol with the number inside, followed by an “M”. This number tells you the number of months the shelf life of that product is, this symbol can be found on the product label.
As with any product, you may react if you have an allergy to a specific ingredient. If you have any allergies, it is important to review our ingredient listings. They can be found under each product on the website. Potential concerns may include sweet almond oil and aloe.
No. We do not add any chemical sunscreens to our products.
Yes. We are a natural skin care company and limit the amount of preservatives we use. Look for the open jar symbol on all of our products. It will tell you how many months to use the product within once it is opened.
When you purchase our products we recommend using them right away rather than storing for future use. We make all our products in small batches to ensure freshness. The majority of our products should be used within 6-8 months once opened. The lip balm has a longer shelf life with the expiry date stamped on the bottom of the tube.
Absolutely not! We are a 100% animal-testing free company.
The body butter has a base of shea butter and coconut oil making it super rich and thick. The butter is excellent for extra dry skin, especially on the arms and legs. This heavy formula is non-greasy and feels soft and smooth on the skin with a light natural scent.
Our original body cream is aloe and safflower oil based. It is a much lighter formula and is used for dry skin, eczema, sun and radiation burns, psoriasis, acne, damage to due laser surgery, rosacea, fine lines, and fading age spots. The body cream has more sea buckthorn and, therefore, more healing properties than the body butter.
The body butter is a fantastic all over intensive moisturizer!
It is recommended that infants less than a year old do not ingest unpasteurized honey. We use a significant amount of unpasteurized honey in our body cream and, therefore, advise you to consult with your child’s physician. We’ve had many customers use our body cream on their children for eczema as an alternative to cortisone creams; however, this is a decision to be made by the parent, caregiver and/or doctor.
Absolutely! Many of our customers use the body cream as a face cream as they prefer a lighter texture. We suggest the body cream for acne-prone skin. A face cream is a very personal choice and both the lighter body cream and richer face cream are non-greasy and have healing properties.
There is a big difference between the two as they are completely different formulas!
The face cream is shea butter and coconut oil based making it much richer and thicker than our body cream. The face cream is used for its moisturizing benefits, rosacea, fine lines, and fading of age spots. Its formula is specifically designed for the face.
The body cream is aloe and safflower oil based, making it much lighter than the face cream. The body cream is used for eczema, sun and radiation burns, psoriasis, dry skin, and damage due to laser surgery. It is non-greasy and a wonderful daily moisturizer that can be used from head to toe. You can use our body cream on the face as well! It has a lighter formula and more suitable for acne prone skin.
Although our body cream is helpful for rosacea and fading age spots, you will see results sooner using the face cream as it has a higher level of Sea Buckthorn.